"I recently bought a new helmet and ordered it on-line but had to return it due to size issues and incorrect pricing.
Upon return at the store I had a great experience that you just do not receive much at most other stores.
Hooray to Mgr. Matt, employee Eddie and the new guy Alex who appears will be a big asset to the store. Thanks everyone!"
"While they have a vast amount of inventory with lots of cool stuff, the floor staff was not the least bit interested in helping me. I stood around waiting for help, none..... went walking around came back to the same section, stood waiting for help...none, then finally asked, can you help me? She was not waiting on another client."
"Ben and Victoria sent above and beyond in getting my online orders processed with military discounts. Helped out with numerous returns and credits. Great team! "
"I had to flag an associate down a few times to help me because they were busy, I will shop online instead next time. "
"Feels like you are dealing with a bunch of friends!!!!"
"Awesome experience, super helpful, and patient. I think I was in there for an hour until I finally made a decision on boots and the staff helped me where they could. Highly recommend "
"Needed new tires for my BMW K-1600. ORDERED ON LINE at Cycle Gear and had them delivered to the store in just 4 days. Dropped off wheels on Friday night, got a call Saturday morning they were ready."
"Great assistance from sales associate, found right size, compared with other vests. Very satisfied.
COVID safe."
"Needed some help with sound on an existing helmet - no problem to get working for the staff"
"Went for a warranty issue, the management team had no problem getting my issue fixed and kit the door again!!! "
"Motorcycles are new to me, don’t really have any knowledge on the subject. Dwayne spent over an hour helping me find a helmet that fit. And while he was in the back looking for a helmet my size, I was able to find pants gloves and a jersey all at an outstanding price!"
"I always appreciate that the people behind the counter go above and beyond to assist me. "
"The location (Kearny Villa) is off 163 so it's pretty easy to find.
Dedicated motorcycle parking, right at the door.
The staff work their tails off without hassling you for commission. I do not think they get one.
They have a pretty wide selection of gear:
helmets, jackets, pants, shirts, gloves, armor, tech, luggage, accessories, maintenance, tools, fluids, filters, tires, and probably more.
The prices are the same as online. Discounts are available for first responders and military.
They have a huge clearance section.
The best part is their people. They work like us, ride like us, and know what it means to ride."
"Got what I needed but intended on buying more and was somewhat annoying. Home improvement, grocery, auto parts I can walk around and get what I need. It is more dangerous pulling out of the parking lot. Than it is walking around the store. "
"Upon picking up my wheel to get a new tire put on I noticed new scratches on my wheel and a new Groove. Also the weights to Ballance the tire were not put on correctly and would have flown off while riding. I asked to get the weights to put on correctly and I got it back looking the same way just cleaned up and that's it. Upon telling the employees that the groove was new, they told me it was already there. The other scratches they claimed were their fault and I got a refund on the install and Ballance of tire. They claimed the groove was already there and said that our machine does not go that far in the cause that damage but looking at it from older scratches and grooves that I I already knew of. This one was noticably new. Im just upset that I basically paid to toget my tire put on and ballanced just to get it back with scrathes and a groove."